From answers to action right inside your product.
Adoption Agent knows where a user is, what they're trying to do, and which flow will actually get them there. It turns a question into a completed task—without anyone leaving your product.
From question to done
When a user asks how to complete a task, Adoption Agent doesn't just answer—it launches the right flow on the spot and walks them through it. And when there's no flow for the question, it still answers in context from your own knowledge sources, so no one hits a dead end. Just guided completion, right where the user already is.
Every conversation becomes a signal
Adoption Agent feeds every interaction into FlowAI Signals. Repeated questions, unanswered prompts, frequent flow triggers—they all surface automatically. So you always know what users are struggling with and where to focus next.
"Userflow just shipped something called Adoption Agent… when a user asks a question, it doesn't just respond; it recommends the right walkthrough and launches it on the spot. That's a fundamentally different approach."
Built for teams driving adoption
Customer Success
Scale proactive support without adding headcount.
Product & Growth
Ship better onboarding without a new release cycle.
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FAQs
Clear answers to common questions
No. A chatbot answers and stops. Adoption Agent answers in context, and when a relevant flow exists, it launches it to guide users to completion. When one doesn't, it still answers from your own knowledge sources—so every question gets a useful answer, not a dead end.
Yes. The Agent surfaces flows from your own library and answers from knowledge sources you approve—your help center, docs, and URLs. It only recommends what you've built and connected.
It's trained on your approved knowledge sources—Zendesk, Help Center, docs, and custom URLs—to answer in context. When it hits something it can't confidently answer, that question surfaces automatically in FlowAI Signals, so you can close the gap before it becomes a ticket queue.
No. You connect your knowledge sources and select which flows it can surface—no developer time needed. (You will need the Userflow snippet installed for users to see flows, which takes a few minutes.)
You can trial Adoption Agent free for 14 days, no credit card required, with full access to its functionality. See plans and pricing →
Still have questions?
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just exploring or ready to get started.