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Flow State: The Userflow Blog

Sebastian Seilund

Userflow

Co-Founder of Userflow

Sebastian Seilund is the co-founder and former CEO of Userflow, where he built one of the leading user onboarding platforms for SaaS companies. With experience as a software engineer at Google and having founded multiple successful software companies, including Denmark's first user-friendly accounting software, Sebastian brings deep technical expertise to discussions about product-led growth and user experience.

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Sebastian Seilund

blog imageHighlighting of Staging environments
Sebastian Seilund

November 23, 2023

To make it easy to tell when you're in a Staging environment in Userflow, we now mark the UI with a yellow top border and the name of the environment. This is shown in places where data/analytics is related to just that environment.

By default your Production environment is not highlighted, and all other environments are highlighted.

You can change which environments should be highlighted under Settings -> Environments.

2 min 33 sec. read

blog imageShow launchers while flows are active
Sebastian Seilund

November 27, 2023

Until now, launchers were always hidden while a flow was active.

We've added a new setting in the launcher builder: Show launcher while flows are active

If you enable this setting, the launcher will keep showing even while a flow is active.

2 min 33 sec. read

blog imageMark announcements as unread
Sebastian Seilund

December 1, 2023

For testing purposes, you can now mark announcements as unread.

Go to the announcements' Analytics tab, then find the user in the list under Users that saw this announcement, and finally click Mark as unread in the three-dot menu.

This way you can, for example, see a popout announcement again.

2 min 33 sec. read

blog imageIntegration property prefix setting
Sebastian Seilund

December 8, 2023

If you use one of our CRM integrations (e.g. Salesforce or HubSpot), you might have noticed that we prefix fields created in the CRM with userflow_user_ or userflow_company_. This is to avoid clashing with other systems sending fields to the CRM.

We now have an option to use a more compact prefix: uf_.

Simply click the settings icon in the object mapping dialog:

2 min 33 sec. read

blog imageTest auto-start conditions
Sebastian Seilund

December 14, 2023

You can now test auto-start conditions for your flows/checklists directly in the builder, without having to publish them first.

When you click the Preview button in the builder, you can now choose to either start the flow immediately (which was the default behavior before), or wait for the auto-start condition to be triggered:

2 min 33 sec. read

blog imageSmall text in editor
Sebastian Seilund

December 18, 2023

We've added an easy way to make small text in the rich content editor:

2 min 33 sec. read

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Auto-Train for Your AI Assistant
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Sebastian Seilund

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May 16, 2024

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

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Zendesk Knowledge Base Integration
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Sebastian Seilund

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April 17, 2024

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

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Export sessions with all user attributes
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Sebastian Seilund

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April 8, 2024

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

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Contact human support button for AI Assistant
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March 5, 2024

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

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Userflow joins forces with Beamer
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Sebastian Seilund

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February 7, 2024

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

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Intercom Knowledge Base integration
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February 5, 2024

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

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CSAT rating for AI Assistant replies
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Sebastian Seilund

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February 1, 2024

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

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Small text in editor
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Sebastian Seilund

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December 18, 2023

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

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Test auto-start conditions
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Sebastian Seilund

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December 14, 2023

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

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Integration property prefix setting
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Sebastian Seilund

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December 8, 2023

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

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