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Userflow Updates

Intercom Knowledge Base integration

blog author
Sebastian Seilund

February 5, 2024

33 min. read

Userflow Updates

Intercom Knowledge Base integration

Sebastian Seilund

February 5, 2024

33 min. read

You can now connect Userflow to your Intercom account, and let Userflow read your Intercom Knowledge Base articles.

The articles can be used in 2 places:

  1. As a source for your AI Assistant. It's typically easier to use Intercom as a direct source instead of using the Web Crawler source. With the Intercom source, you can filter which Intercom sections you want to include.
  2. In your resource center's knowledge base, Userflow can search directly in your Intercom Knowledge base.

To set it up, go to Settings -> Integrations -> Add integration. Then either add Intercom as an AI Assistant source, or choose it as your Knowledge base provider in the resource center builder.

About the author

Co-Founder of Userflow

Sebastian Seilund is the co-founder and former CEO of Userflow, where he built one of the leading user onboarding platforms for SaaS companies. With experience as a software engineer at Google and having founded multiple successful software companies, including Denmark's first user-friendly accounting software, Sebastian brings deep technical expertise to discussions about product-led growth and user experience.

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Intercom Knowledge Base integration

Sebastian Seilund

on

February 5, 2024

You can now connect Userflow to your Intercom account, and let Userflow read your Intercom Knowledge Base articles.

The articles can be used in 2 places:

  1. As a source for your AI Assistant. It's typically easier to use Intercom as a direct source instead of using the Web Crawler source. With the Intercom source, you can filter which Intercom sections you want to include.
  2. In your resource center's knowledge base, Userflow can search directly in your Intercom Knowledge base.

To set it up, go to Settings -> Integrations -> Add integration. Then either add Intercom as an AI Assistant source, or choose it as your Knowledge base provider in the resource center builder.