vs.
Why Userflow is better
Primarily focused on customer onboarding and not employee onboarding.
Better and more modern UX - Kanban builder with advanced element selection and triggers.
Banners - Announce news, features, downtime and events.
Sophisticated environment and version control.
Integrations to Hubspot, Segment, Mixpanel and Zapier.
AI assistant - Automated answers to your users’ questions within your app.
Full feature comparison
Userflow
Whatfix
Pricing
Pricing
$$$
$$$$
Content
Flows/Tours/Guides
Resource Center (Self-help widget)
Checklists
Surveys/NPS - Stand-alone
Limited
Surveys/NPS - Embedded in Flows
Hotspots
Launchers
Banners - Top or bottom
Banners - Embedded
Builder UX
Point-and-click element selection
Limited
End-to-End Overview
Keyboard shortcuts
Drag'n'drop
Resource Center (Self-help widget)
Find and start flows on demand
Embedded checklist
Live-chat integration
Knowledge base search
Contextual/personalized blocks
Custom action blocks
Announcements/Release log
?
AI Assistant
Environments and Version Control
User data isolated between environments
Publish content to individual environments
Version Control and History
Custom Theming
Basic styling
Advanced theme editor
Manual CSS
Dynamic theme variations
Users and Tracking
User profiles with activity feed
Custom user attributes
Custom events
Company profiles and events
?
Content Analytics
A/B test segments
Alerting (Errors/performance)
Logic-based flows
Basic auto-start conditions
Advanced auto-start conditions (e.g. Element based)
"If this, then that" rules within flows
Branch flows based on conditions
Snooze flows
Limited
Localization
Multi-language - Ability to translate without duplicating content
Update translated flow without unpublishing/duplicating
?
Translate images/videos
Right-to-Left (RTL) support
Technology Support
Iframes
Shadow DOM
?
Electron apps
Integrations
REST API
Webhooks
Single Sign-On (SSO)
Mixpanel integration
Segment integration
Amplitude integration
Heap integration
Zapier integration
HubSpot integration
Salesforce integration
No-code event tracking
Point-and-click element selection
Multi-condition tracking
Detect element presence
Privacy- and security-friendly
Support & service
Live-chat and email support
Concierge support
High cost
