Thanks to everyone who joined our Q4 release webinar: “From Onboarding to Support: How to Automate the Entire Product Experience With AI.”

If you missed it or want to revisit anything, you can watch the full recording below.

During this session, Fate (our Director of Sales) and I chatted about how teams can dramatically accelerate onboarding, adoption, and support by pairing proven product patterns with powerful new AI capabilities.

Below is a quick recap of what we covered, along with the most common questions from the Q&A. 

Why Product Experiences Have Become Too Slow

Almost every team we speak with shares the same challenges:

• Onboarding flows take too long to build
• Teams are constrained by limited PMM/Ops bandwidth
• Copywriting and localization slow down release cycles
• Support volume grows as products become more complex
• Iterating on flows quickly is hard

Teams want to deliver fast, consistent experiences, but the process is still too manual.

AI gives teams leverage to ship the experiences users expect without the worry of blowing up a budget. 

A New Standard: AI-Powered Product Experiences

We’re seeing a major shift in how product teams work:

• AI is becoming a multiplier for every function
• Teams want to move from “hand-built” to “intelligently generated”
• Consistency across onboarding and support has never mattered more
• Users expect instant guidance and clarity

This is exactly what our new AI suite is designed to solve.

What’s New at Userflow

Smartflow (Early Access through Jan 15)

Smartflow automatically generates full onboarding, guide, and adoption flows—complete with draft structure and step copy—so teams can build in minutes instead of hours.

How it works:

1. Define your goal
2. Smartflow builds the draft
3. Use AI Rephrase & Translate to refine
4. Publish and iterate quickly

It’s the fastest way to create polished product experiences without needing PMM or design support.

Note: Post-early access, Smartflow will be included in our Pro and Enterprise plans. Any flows you build during Early Access will stay available to you on any paid plan.

AI Assistant (Available in all plans)

The AI Assistant provides instant, conversational in-app support. It learns from your existing Knowledge Base or website, reduces repeat questions, and helps users get answers right where they are.

You also get analytics showing where users are getting stuck, so you can proactively improve onboarding and documentation.

AI Rephrase + AI Translate (Pro & Enterprise)

These tools help teams:

• Polish copy instantly
• Maintain a consistent tone
• Translate flows into multiple languages within seconds

They’re perfect for teams who need to scale globally without slowing down release cycles.

Q&A: Top Questions From the Audience

1. What sources does the AI Assistant use to answer questions?

It can pull from your Knowledge Base, documentation site, or any approved URLs you provide. More ingestion options are coming.

2. Can Smartflow handle complex or conditional flows?

Yes. It’s great for multi-step and more complex flows. For very technical edge cases, Smartflow provides a strong starting point that you can customize deeply.‍

3. What happens after Early Access ends?

Smartflow will move to Pro and Enterprise plans after Jan 15. Anything created during Early Access stays available on any paid plan.‍

4. How does Smartflow ensure data privacy and security with AI?

All data is securely processed, never used to train external models, and only uses content you choose to provide via the screen recording to create Smartflow. Besides the screen recording, nothing else is shared. As a best practice, we recommend not using sensitive data when building flows.

5. For Smartflow, does the language of the software front end or the prompt have an effect on how the AI generates the flows?

The language does not affect the quality of the flows. You can mention any custom instruction in the ‘purpose’ you put before starting the click through. The flows get generated in your default locale otherwise.

In addition, with AI Translate you can automatically translate the flow to any other language in a single click. 

‍6. Is Userflow, and Smartflow in particular, entirely no-code? Or do I need any engineering / dev assistance?

Once the Userflow script is your database, that’s the only engineering work you’ll need! Everything else is built to be frictionless and no-code. 

‍7. Does Smartflow use element-based targeting and can it accommodate alternative layouts?

Yes! Smartflow uses element-based targeting. You can create conditions through the builder to accommodate alternate paths based on screen layouts.

Building flows shouldn't take days. Or even hours.

Let Smartflow do the heavy lifting—just refine and publish.

👉 Try Smartflow today