Not all feedback is created equal. Timing matters, especially when collecting user sentiment. By triggering your NPS surveys based on meaningful in-app actions, you capture responses when users are most engaged and emotions are fresh. This quick walkthrough shows how to launch your NPS survey right after a key event, like creating a new project.

Why It's Important to Set a Trigger Based on User Behavior

• Captures user sentiment immediately after meaningful actions.
  
  
• Increases NPS response accuracy by focusing on real experiences.
  
  
• Reduces survey fatigue by triggering surveys only when relevant.
  
  
• Helps teams pinpoint satisfaction (or friction) in specific workflows.

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Step-by-Step: How It Works

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1. Identify your core action

Start by defining the key behavior that signals engagement, such as “Create Project.”

Why this matters: NPS responses tied to meaningful moments reveal how users truly feel about critical workflows.

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2. Open your NPS flow

In Userflow, open the NPS survey you’ve already created.

Why this matters: You’ll be attaching a behavioral trigger to this existing flow.

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3. Set a trigger condition

Add a condition for when the flow should launch. Choose “Element is clicked.”

Why this matters: This ensures the survey appears precisely when a user interacts with the selected button or feature.

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4. Select the target element

Navigate to the page, then click the specific element (like the Create Project button) that will serve as the trigger.

Why this matters: Connecting the survey to a real in-app action makes it contextually relevant and timely.

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5. Test your setup

Use Preview mode to simulate the action and verify that the NPS survey launches as expected.

Why this matters: A quick test confirms your logic is correct before rolling it out to real users.

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Pro Tips on NPS Triggers

Want to know how to get even more granular with your NPS survey triggers? Check these tips out. 

• Trigger NPS surveys after value moments—like completing onboarding or using a key feature.
  
  
• Add slight delays (1–2 seconds) to create smoother transitions post-action.
  
  
• Combine NPS results with product analytics for deeper insights.
  
  
• Rotate NPS prompts across features to avoid repetitive asks.
  
  
• Keep the NPS flow lightweight so it feels natural, not interruptive.
  
  

Try It Yourself

Move beyond random survey timing and start collecting smarter, contextual feedback. With behavior-triggered NPS surveys, you’ll get richer insights and more actionable data to improve your product experience.

Sign up for Userflow

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