‍

Ever wished your users could get instant answers without waiting on support? With Userflow’s AI Assistant, you can train a smart helper to handle FAQs, guide users, and free up your support team. The result is faster resolutions, happier users, and fewer tickets clogging your inbox.

‍

Why It’s Useful

• Reduces support tickets by answering FAQs automatically
  
  
• Improves user onboarding and self-service experience
  
  
• Saves your team hours of repetitive support work
  
  
• Keeps users engaged and confident inside your product

‍

Step-by-Step: How It Works

1. Go to AI Assistants in Userflow

Navigate to the AI Assistant section to start building your automated helper.

Why this matters: Centralizing setup keeps your workflow efficient and scalable.

2. Create a New Assistant

Click “Create AI Assistant” and name it something descriptive, like “Demo Assistant.”

Why this matters: Clear naming makes managing multiple assistants easier as your product grows.

3. Train Your Assistant with Source Material

Add your documentation as the assistant’s training data. In this case, the help docs are used to ensure accurate answers.

Why this matters: The richer your training data, the smarter and more context-aware your assistant becomes.

4. Add a Web Crawler to Capture All Docs

Set up a web crawler and provide the URL of your help center. This ensures the assistant can access all related pages automatically.

Why this matters: Keeps your assistant continuously updated with the latest documentation.

5. Train and Wait for Processing

Let the system crawl and index the documents. Once complete, it’s ready to chat.

Why this matters: Automation saves you from manual data uploads and ensures comprehensive coverage.

6. Test the Chat

Ask a question like “How do you make a checklist in Userflow?” The assistant will respond with clear, step-by-step instructions and helpful links.

Why this matters: Testing confirms your assistant is delivering accurate, actionable answers.

‍

Pro Tips On Building AI Assistants

Make your AI Assistants even smarter with these tips.

• Use your entire help center as training material for the best coverage
  
  
• Refresh sources regularly to maintain accuracy
  
  
• Review common queries to fine-tune your assistant’s responses
  
  
• Add a friendly tone in training data to keep answers on-brand
  
  
• Test with real user questions before launch to ensure reliability
  
  

‍

Try It Yourself

Turn your documentation into a powerful support ally. With Userflow’s AI Assistant, you can deliver instant help, reduce friction, and scale your support effortlessly.

Start Building Your Assistant →

‍