Customers shouldn’t have to leave your product to find help. A well-designed resource center gives users instant access to guides, tutorials, and FAQs right where they need them. By embedding support directly inside your app, you reduce friction, cut repetitive support tickets, and boost activation.
So today, let’s take a quick look at how to make a resource center.
Why It’s Useful
- Reduces repetitive support requests by giving users self-service options
- Keeps help content visible and actionable inside your product
- Improves activation and feature adoption through embedded tours and checklists
- Decreases time-to-value by guiding users when they need it most
Step-by-Step: How It Works
1. Go to Resource Centers in Userflow
From your dashboard, open the Resource Centers section and create a new one.
Why this matters: Centralizes all user help materials in one place, improving discoverability.
2. Name Your Resource Center
For this demo, we’ll call it “Tiny Time Resource.”
Why this matters: Clear naming helps your team and users know what the resource center contains.
3. Add Checklists and Guided Tours
Any active checklists you’ve built will automatically appear here. You can also embed guided tours to walk users through complex tasks.
Why this matters: Combines self-service guidance and onboarding steps right in the interface
4. Link Your Knowledge Base or Help Docs
If you already have a knowledge base, link it here. In this example, we linked to Userflow’s own knowledge base.
Why this matters: Keeps users from context-switching between tools to get answers.
5. Include Support and AI Assistance
Add contact details for your support team or integrate an AI assistant to answer common questions in real time.
Why this matters: AI assistants allow users to always get help fast, even outside of office hours.
Pro Tips on Resource Centers
Want to make a resource center that leads to even more customer success? Here’s how.
- Auto-embed your most-used checklists to surface key onboarding flows instantly
- Link dynamic content (like AI answers or in-app tours) to keep your help fresh without constant updates
- Use analytics to see which help resources get the most engagement and iterate accordingly
- Add your support contact early so users always know where to turn if automation falls short
- Preview often to test usability and make sure your design feels native inside your app
Try It Yourself
Building a resource center takes just minutes, and the payoff is immediate: happier users, fewer tickets, and faster onboarding.
Try it out and watch your product become its own support hero.
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